From Amani, the Client

What happened during the treatment ?

The practitioner and I discussed the shape of my eyebrows. My eyebrows are naturally quite full, but I wanted to add hairs to where it was sparse and bring the eyebrows in by adding more hairs to the front. She drew an outline of my brows and I asked her if they would be as thick as the outline. She said that they wouldn’t and new hairs would just go above my natural brow shape.

After the tattooing was finished, I looked into the mirror and was shocked to see the result. Instead of natural looking brows, I was left with dark, thick and unnatural looking eyebrows. They looked as though someone had drawn on my brows. I was truly horrified and felt like a monster. All I could think was ‘how do I get rid of these’.

How could the treatment have ended more positively ?

The practitioner could have firstly ensured that the shape/size of the eyebrows were something that I wanted. It’s truly shocking that a qualified practitioner would even think that a client, whose first time it was having microblading, would want such brows. Her judgement was extremely poor.

I would also say that half way through the procedure, she could have shown me what the brows looked like. At that point, less damage would have been done and I would have not continued on with the tattoo.

Did you let the technician know you were unhappy ?

I did. The practitioner apologised multiple times. A few days later, I asked for refund. Instead of talking responsibility, she instead blamed me.

What made you decide to have removal ?

Immediately after getting the tattoo, I researched ways to remove them. I first found laser tattoo removal, but after reading about hair loss and scarring, I decided it wasn’t for me. I then found out there was saline tattoo remove and that it could be done in emergency cases. I went on to find practitioners on Treatwell who offered this service and found Eva’s salon.

Eva was very concerned and attentive and wanted to make sure I had them removed sooner rather than later. It put me at ease knowing that something could be done to remove the tattoo.

How do you feel now, after Botched Ink® removal ?

I feel so much better now that I have had my first session. Compared to how dark and thick they were, they are now faded and I feel more confident. It’s a massive improvement and am looking forward to my second session.

These photos show the improvement 16 days after the Botched Ink® emergency removal treatment.  Amani's skin is still healing, but you can see how little inflammation is caused when using our solution

From the Removal Technician

Eva Estrada Kockova from Brow Boutique in London, UK

Can you describe your initial contact with the client

I received a phone call from Amani in the evening. She said I had my brows nanobladed yesterday and I need a removal. I said come in tomorrow evening. Then she sent a picture over and I called her saying come in tomorrow morning at 9am as I knew the earlier I get her in the better result I would achieve. So got up in the morning early to open before opening hours as I felt so sorry for her. I couldn't believe my own eyes when I saw her eyebrows! She basically didn't have words to explain her feelings. She just said, I still can't believe I have this on my face. She walked in with a wig covering her full forehead and she was going to wear it until the crusts are all gone. The removal was slightly uncomfortable for her as the nano blading was still fresh. I explained her everything from A to Z and felt like she was so desperate poor thing. 2 weeks later I followed up with her and she was over the moon with the result of removal.

How do you feel, being able to help these clients ?

Having a solution for clients like Amani feels powerful! Seeing amazing results and positive feedback from clients just blows my mind. Botched ink has helped my business in such a way where I don't have to say to clients sorry I can't help you because I now have a solution for those who need an emergency removal and also for those who have walked around with horrible eyebrows for a while. Thanks Lisa! It was a pleasure doing the course with you!

Fully Healed After Emergency Removal

Healed after one Botched Ink® emergency saline tattoo removal treatment. Amani says  "A little bit of pigment remains. It’s mostly a subtle, faded grey colour. My eyebrows cover the tattoo, it’s just the front part that is still a little bit visible."  and thanks us for giving her the platform to spread awareness about botched tattoos.  She's consulting with her technician about having a second treatment 

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