Emergency Brow Removal

Written by: Guest Blogger

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Introduction and conclusion by Lisa Henning


Introduction: Guest Blog Post by Marie Sivyer, a Botched Ink approved tech and permanent makeup artist from Berkshire, UK


To see that you've been given unwanted or bad microblading or permanent makeup can be a daunting experience for clients who are unhappy with their recent eyebrow tattoo. When emotions run high and panic sets in, it's crucial for technicians to handle these situations with care and expertise.


Marie Sivyer, one of our Botched Ink approved techs, exemplifies the professionalism and empathy needed in such scenarios. Whether it's emergency microblading removal, permanent makeup removal, or saline removal, understanding the removal process and managing client expectations are key to achieving satisfactory results.


This blog post explores a recent case of emergency microblading removal, detailing the steps Marie took to reassure and treat a distressed client.

Emergency Pigment Removal - Handling the situation


How to handle a client's emotions when they are in a panic state seeking emergency removal


Let me explain a situation I recently had with a client who had micro blading and instantly disliked the results. My client contacted me within an hour of leaving the brow tech and found me through the Botched Ink ‘Find a Tech Page’, she was extremely upset and in a state of panic about the fact she had these huge dark brows and she knew they were permanent, she had them microbladed and had then gone for her top up and the brow tech got carried away (clients words) and the top up ended up being very dark and twice the size, so I knew this would be slightly more complicated than removing all fresh pigment as there would be healed pigment underneath, however still fairly fresh in the skin.


Clients will often do some very quick research in this situation which means they could pick up some mis information so my first port of call is to offer plenty of reassurance and explain exactly what I am able offer, however I wouldn’t have seen the brows at this stage or gained any information from the client so its important to manage expectations when offering this reassurance.


When clients arrive for this type of appointment they often want to get the treatment done as quickly as possible and get home, I find the consultation form process helpful in this situation because it gives the client time to relax a little bit, gives me time as a tech to understand exactly what has happened and then offer further reassurance and make a plan, creating a plan with your client of how your going to help them instantly provides a sense of relief for them.

Although it's tempting to plaster ‘bad work’ all over your socials because humans love to see a drama, it's really important that you put the feelings of your client first, even though they have likely ticked the box for you to share pictures on social media I would be very cautious to do this until you have firstly built a bit of a relationship with this client and secondly waited until they are not feeling so upset themselves.


With this client I talked about the situation on my instagram without showing any pictures and that alone attracted a lot of attention, once my client returned 8 weeks later with great results and feeling much happier about the situation I then felt it was appropriate to share.


It’s very important NOT to be pulled into bad mouthing another tech, regardless of how disastrous the work in front of your eyes is it’s unprofessional and creates a negative vibe during the appointment, remember it's about how your client feels when they leave.


Your client is likely to be feeling angry with the person who has done the work your removing and the last thing you want is for your client to be leaving your salon feeling just as angry and wound up, it can be difficult but once you’re past the consultation process do your best to steer the conversation away from any negative talk about the other tech or their experience, were all good at getting those conversations going with our clients so now's the time to use those skills.


The commitment to being an ‘on call’ emergency removal technician


If you’re like me and have a passion for not only brows but helping people look and feel better then you’ll understand that with emergency removal comes a level of commitment, this treatment has to be performed within 48 hours of the work being done and preferably as quickly as possible.


If it means getting up early on a Sunday morning and giving an hour of my time to help someone then that’s what I’ll do, my client above had her brows done on the Saturday afternoon and I knew getting her in Sunday would be more beneficial for the removal than leaving it til Monday, also leaving a client a whole day with brows they are in a panic about could lead to them doing something silly and turning to google for home remedies which we definitely do not want.


Emergency removals isn’t something that pops up every week (thankfully) so having that commitment and changing your own plans or moving some things around can go a long way.


How to manage the expectations of your client


You can get amazing results from emergency removal because it's fresh in the skin and removes easily however it’s still very important to manage your client’s expectations with this, your client will already be feeling upset about what their brows look like and we all know pigment removal isn’t a pretty sight when they first leave the salon, throughout the appointment I almost keep reminding them in a reassuring way that their brows will look red and inflamed when leaving but calm down and heal quickly.


By keep reminding of this throughout the appointment it provides a level of expectation therefore when you show your client at the end they feel ‘ok’ with how they are leaving… they’re not in anyway going to happy with the look because they already disliked something that you now is slightly more red and probably quite tender. However you’ve just had an hour with them to build that trust and clients generally leave feeling more grateful for your help than anything.


Talking through the process over the coming week is also important to ensure they know what to expect and I remind my clients a few times that I am always here for support and at the end of a message if they are unsure about the healing process at anytime and I do nearly always get a message pop up with a picture of the healing brows, again providing the support and reassurance helps build that relationship with your client and they will only ever speak highly of you to others for this, remember in this situation particularly its all about how you make the client feel rather than how you make them or their brows look.


Conclusion: Emergency Permanent Makeup Removal


Handling emergency brow removal requires a deep commitment to client care and a thorough understanding of various eyebrow removal methods. Whether it's an emergency brow removal or a planned permanent makeup removal of completely healed and older work, each case demands a personalized approach to ensure the client's emotional and physical well-being. By maintaining clear communication, managing expectations, and providing continuous support throughout the healing process, technicians can turn a potentially traumatic experience into a positive one.


The removal process, which may involve multiple sessions and different techniques, aims to effectively remove unwanted pigment and achieve complete removal. Ultimately, the goal of removal sessions is not only to remove unwanted pigment but also to restore the client's confidence and trust in their beauty journey, ensuring that their skin heals properly and they leave feeling completely normal and satisfied with the results.


Laser removal is not an appropriate, kind or gentle method to remove permanent makeup when it's been freshly microbladed or tattooed. This is due to laser shattering the new pigment, drawing it into the body to be removed by the bodies immune system. Or causing inflammation and irritation to do the removal work!


Why draw pigment into the skin, when we can more easily and gently remove it externally. When pigment is freshly held in the skin, and the treated area is already wounded, a microblading removal treatment using saline tattoo removal is much more gentle on the skin. Saline removal is used to soak the area, and wipe away superficial remaining pigment, while more naturally removes as the skin's healing process starts

Marie Sivyer brow specialist Thatcham Berkshire UK

The Author: Marie Sivyer

Marie is an experienced brow technician based in Thatcham Berkshire with a cosy home salon. She has two children and has built her brow business over the last 5 years around being a busy mum. Contact Marie directly on Instagram or her Website

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